"No Hassles" 365 Day Return Policy
We guarantee a ‘no hassles’ return and refund policy. We understand that buying clothing and fashion online is convenient however it doesn’t give you the chance to try things on first and sometimes items just don’t fit or suit you. You may return the items bought online within 365 days of purchase for a full refund or exchange if preferred even on sale items (Note: the refund is for the item/s and does not include the postage charges).
How do I return products to Birdsnest?
There is a link to a returns form in your order confirmation e-mail which we ask you to print, fill out and return with any items that didn’t fit or suit. This sheet clearly outlines the process for returning, including the return address and how to nominate for a credit vs return vs exchange. The return postage is your responsibility however we will pay for the postage to you when a replacement product is requested. We obviously ask that the garment has not been worn, all labels are attached and that you take care to protect the garment when posting. If concerned, please return goods via registered mail to ensure their safety as we do not take responsibility for goods lost in transit.
What if a product is faulty?
We take great pride in our goods and packaging so we certainly hope that you never receive a faulty product from us. If, on the rare occassion, this does occur please contact customer service on 1300 696 378 or e-mail customerservice(@)birdsnest.com.au to let us know and we can either send out a post bag for you to return the product in or refund your postage when the parcel arrives. If available you can request a replacement or refund for the product.
If you would like to exchange an item - it is a super idea to drop us an e-mail or phone call to let us know what item you are after including the style number, colour and size you would ilke so that we can put it on hold for you. The last thing we want is for it to sell out before your return arrives!
Be 100% happy - we love returns!
The important thing to remember is that we want the items you order to be perfect for you.....we understand your life is busy so feel free to do things like order two sizes in a style to work out which is the best fit. Take home as much as you like, get a second opinion, try it on with the rest of your wardrobe and return whatever doesn't work. We love turning our returns around as quickly as possible so you can get on with finding the perfect thing!