EXPRESS DELIVERY ON ALL AUSTRALIAN ORDERS
Parcels are flying express using the Australia Post express service. Plus, all Australian orders $150 or more will receive FREE delivery at checkout.
Orders that are received before 1pm EST* on a business day are sent that day. We aim to have your order to you within 2 working days. This can be quicker if you live in NSW or a capital city and it may be a little longer if you live in a remote area.
Check express post domestic delivery times for your region using ACT as the sender. We are based in NSW but we use the Canberra network.
POSTAGE COST & DESTINATION
Flat Rate $9.95
We deliver all Australian orders via the Australia Post express service for $9.95. When you spend $150 or more, we will send your order to you for free! View parcel delivery times at Australia Post.
Flat Rate $9.95 AUD
We deliver all New Zealand orders via the Australia Post international service for $9.95. We are required to apply 15% GST to your order by New Zealand customs. Once reaching New Zealand it will be handled by NZ Post. View parcel delivery times at Australia Post.
Flat Rate $25.00 AUD
We delivery all international orders via the Australia Post international service for $25.00. Once reaching your country it will be handled by your local postal service. Australian GST is removed from your items. However, you may be required to pay import duty, sales tax and local service fees by customs within your country. View parcel delivery times at Australia Post.
All our parcels fly express post in Australia. Order by the following dates to make sure your parcel arrives in time for the big day.
NSW, ACT, VIC, QLD, SA & TAS
WA & NT
*Express delivery for Australian metro areas. Please check with Australia Post via the link below for remote and international.
TRACKING YOUR PARCEL
Once your order has been dispatched we will send an email letting you know that your parcel from birdsnest is on it's way! The email will contain your tracking number for reference. You can view your tracking history while your parcel is in transit and when it's due for delivery using the Australia Post website
For international orders, once it has landed in the country of destination, you will be able to track your parcel using your local postal service.
365 DAY RETURNS
At birdsnest, it’s our mission to help you fall in love with the best style for you – and we know that sometimes it can take a couple of tries to find that perfect piece. We offer 365 day returns for a full refund or exchange for unworn birdsnest items. Our Rehatched program also allows the return of preloved garments in exchange for a partial credit or donation too.
Our online returns process makes it even easier to shop confidently. If any item is not quite right follow our online form to start your return or exchange journey.
Did you know that all our satchels are designed with a resealable tab? Perfect to reuse if you need to package anything to send back.
love, the birdsnest birds x