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birdsnest rehatched

Send birdsnest items back to be rehatched :

Feel good about your wardrobe clean-out? Send your once loved like-new birdsnest pieces back to us, and we'll give you a birdsnest credit. Together with our community, we are helping extend the life of the clothing we bring into the world.

HOW TO CONTRIBUTE

Follow the 4 steps below :

CLEAN OUT

Look through your wardrobe for your once-loved birdsnest clothing pieces that no longer bring you joy

A the moment we are only accepting preloved birdsnest clothing - this excludes shoes, jewellery, swimwear, and lingerie.

CHECK OFF

Make sure your items meet the following:

            • birdsnest clothing only
            • In very good to excellent condition
            • Clean and laundered
            • Original retail price is $50 or more

POST IN

With your next order, enter the code REHATCHED at the checkout and we will send you a form and a prepaid returns satchel in your order.

OR, contribute the items without shopping by sending the pieces back yourself to birdsnest rehatched, 232 Sharp St Cooma, NSW, 2630.

FEEL GOOD

Once your pieces have been sent back to the nest, we will process your birdsnest credit as an e-voucher which will be emailed to you.

View the rehatched credit table below for what to expect.

Woohoo, you did it! Now you're able to use your birdsnest rehatched credit on anything on the birdsnest website, or you can pay your credit forward to women rebuilding their lives.

HOW DOES THE CREDIT WORK ?

Your birdsnest rehatched credit can be used on ANYTHING on the birdsnest website. This includes sale items and in conjunction with all other promotions and deals. The credit table below outlines the item price guideline for preloved garments.

CLOTHING WITH AN ORIGINAL RRP OF : RECEIVES A CREDIT OF :

$50 - $99.99 >

$5

$100 - $149.99 >

$10

 $150 - $199.99 > 

$15

$200 - $249.99 >

$20

$250 - $299.99 >

$25

$300+ >

$30

Plus you will receive a bonus $1 for every item when you send back 5 or more items (eg 4 items =$0 bonus, or 6 items = $6 bonus)

YOUR QUESTIONS ANSWERED

How do I send my items back to 'the nest'?

Items are to be addressed back to birdsnest:

BIRDSNEST REHATCHED
232 Sharp Street
Cooma NSW 2630

There are 2 ways to get your pieces back to us.

  1. With your next order, enter the code REHATCHED at the checkout and we will send you your form and a prepaid returns satchel in your order. You can then fill out your form at home or use the online form, put your pieces in the prepaid satchel and send it flying back to the nest.

  2. If you have some pieces, but aren’t looking to make a purchase right now, fill in your form online, or download your form and you send the pieces back yourself.

What happens to my item if I send it back and it does not meet the criteria?

Items must be in very good to excellent condition with no signs of wear and tear, are not in need of repair, have label intact, no make up stains and have been laundered. If your items do not meet this criteria, we unfortunately cannot accept them, and will not be able to return them to you. We will happily donate them to charity for you.

Before sending any pieces back to birdsnest rehatched, remember to ask yourself these 3 questions :

  1. Are they are in very good to excellent condition?
  2. Are they are clean and laundered?
  3. Is the original retail price was $50 or more?

*Please note: If items have been altered you can still send them back for a credit. They will not be resold online, but will go into our physical rehatched markets.

How do I find the original RRP of my item?

Login to you birdsnest account, find the order with the item you want to re-home, click on the item and you will see the RRP.

How do I find the STYLE CODE of my item?

Login to you birdsnest account, find the order with the item you want to re-home, click on the item and you will see the style code under the name of the item in grey text.

Where can I download the 'birdsnest rehatched' form?

You can download the ‘birdsnest rehatched’ form by clicking here

You can fill the form in online by clicking here.

How long will it take for me to receive my credit note?

You will receive your credit within 7 business days after we receive the parcel.

What is birdsnest credit and what can I uses it on?

You will receive your credit as an e-voucher that can be used on ANYTHING on the birdsnest site - including sale items and in conjunction with all other promotions and deals.

What happens to the clothes after we send them back?

One bird’s nest is another bird’s feathers! Once your pieces land in the nest, our rehatched team will work on finding their forever homes. For like-new pieces, we will add them to our rehatched online collection. For items that may have some gentle wear and tear, we will add them to our collection of preloved goodies to be sold at a physical market in Cooma.

How have you come up with the credit model?

The credit table is based on research into the pricing models of established resale marketplaces and takes into account the time we will spend checking and preparing these garments and finding them their perfect new owner and home

The credit you receive may not be enough to clear out your entire birdsnest wishlist, but when you think of what you’re doing for the environment and the spare hangers you’ll have free’d up - we hope a little birdsnest credit is just a touch of icing on an already delicious cake!

STAY IN THE KNOW

Want to know when you can shop preloved online at birdsnest?

You trade in once loved wardrobe
pieces for a credit or donation

We prepare your gently
worn styles for their new home

Together we find each garment a
new perfect match and extend its life