We know you like to get your parcels fast!
Within Australia, we deliver all our orders to you via the Australia Post Express Service for a flat rate of $4.95. If orders are received before 1pm EST* on a business day, it will be sent that day. We aim to have the order to you within 2 working days - this can be quicker if you live in NSW or a capital city and longer if you live in a remote area.
Australia Post Express Post Service - guarantees next business day delivery within the Express Post network.The Express Post network covers over 80% of Australian business addresses, private addresses and Post Office boxes. Delivery outside this network will receive the fastest possible delivery using existing transport links. We are based in the Canberra area (postcode is 2630) so please follow the link for a more detailed description of the express post network. http://auspost.com.au/business/express-post-network-nsw-act.html
Damage or loss in transit is rare however if it happens we will take responsibility for it. Please call us to organise the return of damage goods or to report that a parcel has not arrived within the above timeframes.
International Postage - if you are a customer not living in Australia, we can deliver your products to you. You will pay the flat overseas freight charge to us and then it will be your responsibility to pay any input duty or sales tax within your own country. We will not charge you Australian goods and services tax.
Out of Stocks - we update our sites product availability multiple times a day however in some very rare instances another customer may have selected to purchase the same item as you at the same time. If this happens, we will notify you within one business day that we will not be able to deliver the goods in the usual delivery period. If it is an item that we cannot re-order – we will give you a refund immediately; if it is an item we can re-order – we will inform you of the new delivery time frame and give you the choice of waiting or receiving a refund.
Easter Public Holidays - Due to the Good Friday and Easter Monday Public Holidays, it may take a little longer for your parcel to get to you around that time. Orders that are placed after 1pm on Wednesday, April 16th, 2014, will leave our nest on Tuesday, 22nd April, 2014. We wish you a really lovely Easter break!
*EST - Eastern Standard Time