We know you like to get your parcels fast!
New Year's Postage Information
Over the Christmas and New Year's Eve period, our parcel delivery will be affected by the public holidays and the Australia Post Picnic Day.
Each order placed before 1pm each weekday will leave our nest that same day except for the following days:
Public Holiday Christmas Day, 25th of December (Orders will leave on Boxing Day)
Weekend 27th and 28th December (Orders will leave on Monday, December 29th)
Public Holiday New Year's Day, 1st January. (Orders will leave on Monday, January 5th)
Australia Post Picnic Day, 2nd January. (Orders will leave on Monday, January 5th)
Weekend 3rd and 4th January, 2015.(Orders will leave on Monday, January 5th)
Parcels will be posted as normal all other days. Please note, this means that your order may take extra time to reach you.
Christmas Delivery Times
All orders placed before 1pm each business day leave with that day's mail. Orders placed after 1pm will leave with the following day's mail. For your order to reach you in time, please take note of the delivery times below:
If you live in a Metropolitan or Next Day Delivery area, it is best to place your order before 1pm, Monday 22nd December to receive your order by Christmas. Orders placed before 1pm on Tuesday, 23rd December should also reach their destination in time. We offer a tracking number with every order for you to keep watch over your order's journey if you'd like to!
If you live in a Regional area, you should allow 2-4 days for your order to reach you.
Australia Post has further Christmas Delivery information at this link: http://auspost.com.au/christmas-hours-and-delivery.html
Within Australia, we deliver all our orders to you via the Australia Post Express Service.
- When you spend $200 or more at birdsnest, we will express post your order to you free!
- When your order is less than $200, we will express post your order for a flat rate of $7.95.
Orders that are received before 1pm EST* on a business day are sent that day. We aim to have your order to you within 2 working days – this can be quicker if you live in NSW or a capital city and it may be a little longer if you live in a remote area.
Australia Post Express Post Service – guarantees next business day delivery within the Express Post network. The Express Post network covers over 80% of Australian business addresses, private addresses and Post Office boxes. Delivery outside this network will receive the fastest possible delivery using existing transport links. Our nest is based in the Canberra area (our postcode is 2630) and you can follow the link for a more detailed description of the express post network.
Damage or loss in transit is rare however if it happens we will take responsibility for it. Please call us to organise the return of damage goods or to report that a parcel has not arrived within the above timeframes.
New Zealand – We have a $12.95 flat rate delivery fee for customers in New Zealand. New Zealand and other International customers don’t pay the Australian GST and your item price/s will be updated at your bag page to reflect this. Parcels take 3-7 days to reach New Zealand and may be subject to import taxes or duties.
International Postage - If you are a customer not living in Australia, we can deliver your products to you. You will pay the flat overseas freight charge of $25 to us and then it will be your responsibility to pay any import duty or sales tax within your own country. We will not charge you Australian goods and services tax.
Out of Stocks - we update our site’s product availability multiple times a day however in some very rare instances another customer may have selected to purchase the same item as you at the same time. If this happens, we will notify you within one business day that we will not be able to deliver the goods in the usual delivery period. If it is an item that we cannot re-order – we will give you a refund immediately; if it is an item we can re-order – we will inform you of the new delivery time frame and give you the choice of waiting or receiving a refund.
*EST - Eastern Standard Time