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Return Guarantee

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Like To Return An Item?

You’re in the right place! Log in and visit ‘My Orders’ to start the process.

If you checked out as a guest, you will need to first create an account (please make sure you use the same email address as you used to place your order!)

Our Returns Guarantee

At birdsnest, it’s our mission to help you fall in love with the best style for you – and we know that sometimes it can take a couple of tries to find that perfect piece!

The important thing to remember is that we want the items you order to be perfect for you… We understand your life is busy so feel free to do things like order two sizes in a style to work out which is the best fit. Take home as much as you like, get a second opinion, try it on with the rest of your wardrobe and return whatever doesn’t work. We love turning our returns around as quickly as possible so you can get on with finding that perfect match!

"No Hassles" 365 Day Return Policy

Yes, you read that correct - 365 Day Return Policy!! Our “No Hassles” Returns Guarantee includes a $7.95 flat rate, pre-paid return option that's FREE the first time you use it*, and for real - a 365 Day return window and an easy Online Returns Process. *Our First Return Free offer is available for Australian residents. If you need to return something and you’re as bad as us at keeping your receipts - don’t worry, the handy ‘My Orders’ page in your birdsnest account records it all for you - PHEW!

How Much Does It Cost To Return?

Well, if it’s your first time and you live in Australia - it’s nada, zilch, free! To receive your first return free, simply visit your 'My Orders/Return Items' page and follow the prompts! Otherwise, we have a flat rate of $7.95 for a prepaid returns label - meaning you can send your stuff back without having to even go inside the post office - YAY!

If you choose to handle your own postage like the strong independent woman you are, varying shipping rates may apply. It’s always best to return goods via registered mail to ensure their safety and to use this address:

BIRDSNEST ONLINE
232 Sharp St, COOMA, NSW, 2630

What If I Don't Have My Confirmation Email Anyone?

You can access your Order History or opt to Return an item from any order at any time within 365 days of purchase. To access this information, simply visit your 'My account' section, log in, and visit your ‘orders & returns’ tab – where you can view your order history and access returns forms for each order.

How Do I Return Items From Multiple Orders?

You can also choose to return items from multiple orders in one parcel. Simply follow the Online Return process and choose the option to ‘post this with another return.’ If you also print a pre-paid postage label, this means you will pay a single postage cost, provided your items are posted back to us together.

What Can I Return?

We have a 365 Day No Hassle returns policy on everything at birdsnest – even sale items! When returning an item, we obviously ask that:

  • The garment has not been worn or washed,
  • All labels are attached and that you take care to protect the garment when posting.
  • Items sealed for hygiene reasons can only be returned if the seal is intact.

What If A Product Is Faulty?

We take great pride in our goods and packaging so we certainly hope that you never receive a faulty product from us. If, on the rare occasion, this does occur please contact customer service on 1300 696 378 or e-mail customerservice@birdsnest.com.au to let us know and we can either send out a post bag for you to return the product in or refund your postage when the parcel arrives. If available you can request a replacement or refund for the product.

Exchanges

Please see below for our returns and exchange process:

  1. Log into your account on our website, then click on your name, or person-shaped icon, at the top of your screen.

  2. Click 'Orders & Returns'

  3. Select the order you are returning and click return. Make sure you have everything you need and continue

  4. Next to the item you wish to return, use the drop-down box to select ‘return for a refund’ or ‘exchange’

  5. Don’t forget to enter your reason for returning

Exchanging for an alternative size/colour

  1. Select Different SIZE or COLOUR

  2. Choose the size and colour from the drop-down box you would like as your exchange

  3. Continue on and select how you would like to post the return back to us

  4. Review your return If you selected ‘pre-paid label’ you will be prompted to pay for this by card

  5. Once you have confirmed your return you can print out your return form and label

Exchanging for an alternative style

  1. Select Different STYLE

  2. Enter the style code of the item you are after

    1. Find the new item on the website you wish to receive

    2. View the item's detail page

    3. Scroll down to the Features tab - Here you will find the items’ Style Code,

    4. Copy this Style Code and paste into the Exchanges Search Bar

  3. Continue on and select how you would like to post the return back to us

  4. Review your return If you selected ‘pre-paid label’ or your exchange item is of higher value you will be prompted to pay for this by card

If you decide to arrange your own return postage, we recommend getting a tracking number for your return parcel. You can send this to:

birdsnest online returns

232 Sharp St

Cooma, NSW, 2630

No printer - If you don’t have a printer please select ‘i'll take care of shipping myself’ as you will be unable to use the prepaid label. Please follow the above steps to enter your return into our system, return your parcel to the above address and include a note in with your parcel with your name and order ID.