Orders that are received before 1pm EST* on a business day are sent that day. We aim to have your order to you within 2 working days – this can be quicker if you live in NSW or a capital city and it may be a little longer if you live in a remote area.
The Australia Post Express Post Service network covers over 80% of Australian business addresses, private addresses and Post Office boxes. Delivery outside this network will receive the fastest possible delivery using existing transport links. Our nest is based in the Canberra area (our postcode is 2630) and you can follow the link for a more detailed description of the express post network.
Damage or loss in transit is rare however if it happens we will take responsibility for it. Please call us to organise the return of damage goods or to report that a parcel has not arrived within the above timeframes.
New Zealand – We have a $12.95 flat rate delivery fee for customers in New Zealand. New Zealand and other International customers don’t pay the Australian GST and your item price/s will be updated at your bag page to reflect this. Parcels take 3-7 days to reach New Zealand and may be subject to import taxes or duties.
International Postage - If you are a customer not living in Australia, we can deliver your products to you. You will pay the flat overseas freight charge of $25 to us and then it will be your responsibility to pay any import duty or sales tax within your own country. We will not charge you Australian goods and services tax.
Out of Stocks - we update our site’s product availability multiple times a day however in some very rare instances another customer may have selected to purchase the same item as you at the same time. If this happens, we will notify you within one business day that we will not be able to deliver the goods in the usual delivery period. If it is an item that we cannot re-order – we will give you a refund immediately; if it is an item we can re-order – we will inform you of the new delivery time frame and give you the choice of waiting or receiving a refund.
*EST - Eastern Standard Time