LAST UPDATED: AUGUST 2023
BIRDSNEST PRIVACY POLICY
birdsnest Pty Ltd is dedicated to keeping your details private. Your privacy is important to us, and we’re committed to looking after your personal information.
This Privacy Policy explains how we collect, use, store, and share your information in line with Australian Privacy Principles, the Notifiable Data Breaches scheme, and other relevant legislation. We've designed it to be easy to understand, much like how we want your shopping experience to be a breeze.
We are always very happy to answer any questions you may have regarding privacy, so get in contact with us.
THE PERSONAL INFORMATION WE COLLECT
Personal information is any information that identifies you or makes you identifiable. Any information that is anonymized or aggregated is no longer personal information. When you interact with us, we may collect personal information like your:
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment details
- Order history
- IP address and device information
This can happen when you :
- Create an account on our website
- Make a purchase or request a return
- Sign up for our newsletter
- Get in touch for help or information
- Take part in promotions, surveys, or contests
- Apply for a job with us
HOW WE USE YOUR INFORMATION
We use your personal information to enhance your birdsnest experience by:
- Allowing you to login to your account
- Processing your orders and returns
- Delivering our fabulous products
- Providing top-notch customer support
- Keeping you updated on your orders and inquiries
- Sending you exciting news and offers via email and sms (if you’ve subscribed to digital marketing communications)
- Conduct research and product development
We process your information based on your consent, our contractual obligations to you, legal requirements, or our legitimate interests.
SHARING YOUR DATA WITH OTHERS
We do not rent or sell your information to third parties outside birdsnest. We only share your personal information with third parties when it’s necessary for the following reasons :
- Payment processing
- Deliveries and logistics
- Customer Support
- Marketing and website analytics
- Legal or regulatory authorities (if required by law)
We may remove parts of data that can identify you and share anonymized data with other parties. We may also combine your information with other information in a way that it is no longer associated with you and share that aggregated information.
Any information or content that you voluntarily disclose for posting (User Content), becomes available to the public, as controlled by any applicable privacy settings that you set. Once you have shared User Content or made it public, that User Content may be re-shared by others. birdsnest bears no responsibility over user generated content.
LOOKING AFTER YOUR INFORMATION
We use secure servers, encryption, and other commercially reasonable safeguards to help keep your personal information protected from unauthorised access, changes, or leaks; and take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your account.
However, birdsnest is not liable and cannot ensure the security of any information you transmit to birdsnest or guarantee that information may not be accessed, disclosed, altered, or destroyed.
With your help, your information can remain secure. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to emails between you and birdsnest, at all times. Your privacy settings may also be affected by changes the social media services you connect to birdsnest make to their services. We are not responsible for the functionality, privacy, or security measures of any other organisation.
The payment process is protected by industry standard 128 bit SSL (SecureSocket Layer) encryption between the customer’s browser and the birdsnest website, and again between the birdsnest site and the payment gateway. This prevents transaction information from being intercepted as it travels between the respective servers/computers. Our online merchant is Westpac; and our payment gateway is E-Way, who adheres to the Payment Card Industry Data Security Standard (PCI DSS) to ensure the protection of your payment information.
Customer credit card details are collected at each order and are never stored on the web server in any format. This eliminates the risk of customer’s financial information being accessed by any third-party.
In accordance with the Notifiable Data Breaches scheme, we’re committed to promptly notifying you and relevant authorities if a data breach occurs that is likely to result in serious harm to you.
YOUR CHOICES AND RIGHTS
You have the right to:
- Access your personal information on request
- Request corrections
- Object to how we’re using your information
- Withdraw consent (if you’ve given it)
- Lodge a complaint with the relevant authority
To exercise your rights or update your preferences, just email us at privacy@birdsnest.com.au. Provide a clear description of your concern regarding your personal information and any relevant supporting documents or evidence. Please refer to Section 11 below for a complete description of the process we will follow to handle and resolve your request.
COOKIES (NOT THE EATING KIND)
& ONLINE TRACKING
We use cookies to help enhance the birdsnest experience as they allow us to keep track of the way that our customers use our site which in turn help us to continually improving our website and services. We use cookies and similar technologies to make our website more user-friendly by keeping you signed in or remember items in shopping cart and wishlist as well as personalising our ads in other sites to show you items that suit your interests. However, we don’t treat the data collected as personal information or use it in association with other personal information. By using our website, you’re saying it’s okay for us to use cookies. You can change your cookie settings anytime in your browser.
We also collect information from emails sent to you. This information may include Internet Protocol (“IP”) address, browser type, number of clicks and which links are clicked, and other such information which helps us track which emails are opened and how you interact with links on the emails. This information allows us to improve our communications and provide you with personalised content.
MARKETING CONTACT INFO
Our website may have links to other sites. Our Privacy Policy doesn’t apply to them, so be sure to check their privacy policies before sharing your information.
INTERNATIONAL DATA TRANSFER
When you access or use our website and services, your information may be processed in Australia or any other country in which birdsnest, its affiliates or service providers maintain facilities. Such countries or jurisdictions may have data protection laws that are less protective than the laws of the jurisdiction in which you reside. If you do not want your information transferred to, processed, or maintained outside of the country or jurisdiction where you are located, you should immediately stop using our website and services.
RETENTION
Following deactivation of your birdsnest account, we may retain your personal information for a commercially reasonable time for backup, product recall, and/or audit purposes, or as long as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, or when we no longer need it for the purposes we originally collected it for.
Any photos you publicly submit to the website will be kept and displayed (or displayed in the future) unless you specifically request to have these images removed. To request image removal, you must send an email to privacy@birdsnest.com.au along with the image you wish to remove and where it is displayed in the website.
We recognize that retention requirements can vary between jurisdictions, but we generally apply the retention periods described below.
MARKETING CONTACT INFO
We will retain your marketing contact information until you unsubscribe from our marketing communications. Upon your request to unsubscribe, we will store your contact information on our suppression list to ensure we do not send you marketing communications in the future.
ORDER HISTORY
Information related to your orders such as items purchased, payment details, items returned and delivery address which we may store indefinitely after the closure of your account for the establishment or defence of legal claims, audit, or fraud and/or crime prevention purposes.
WEB BEHAVIOUR DATA
Any cookie information is retained up to 14 months from the date of collection.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to ensure it stays current with changes in privacy practices and laws. We’ll let you know when we update it, so keep an eye on the “Last updated” date at the top of this page. By continuing to use our website and services, you’re agreeing to our updated Privacy Policy.
CONTACT US
If you have any questions or concerns about your privacy rights or your account information, please get in touch with us atprivacy@birdsnest.com.au. We’re committed to addressing your request in a timely and effective manner. The following describes the process we will follow to handle and resolve your request:
1. ACKNOWLEDGMENT OF REQUEST
Once we receive your email, we will promptly acknowledge its receipt.
2. INVESTIGATION & ASSESSMENT
We will thoroughly review your request and investigate the matter in a fair and objective manner. This may involve contacting you
3. KEEPING YOU INFORMED
We will keep you updated on the progress of the investigation and provide an estimated timeframe for resolving your request, taking into account the complexity of the matter.
4. RESOLUTION AND ACTION
Once we receive your email, we will promptly acknowledge its receipt.
5. ESCALATING YOUR COMPLAINT
If you are dissatisfied with our response, you may escalate the matter to the appropriate data protection authority in Australia for further assistance. For more information on how to lodge a complaint with the Australian Information Commissioner, here
By shopping with us and using our website and services, you’re agreeing to our collection, use, storage, and sharing of your personal information as outlined in this Privacy Policy. Thank you for being part of our Nest, we promise to treat your information with the care and respect it deserves.