birdsnest Takes Home 2023 Online Retailer of the Year
We're not usually one to toot our own horn, but hey, sometimes there is something truly worth fussing about! We are incredibly excited and beyond honoured to announce that we WON three awards at the 2023 Australia Post Online Retail Industry Awards!
TOOT TOOT: We took home the major honours of Online Retailer of The Year, as well as the award for Best Multichannel Retailer and Best End to End Customer Experience. Somebody pinch us.
The Online Retailer of The Year Award
The Australia Post Online Retail Industry Awards (ORIAS) recognise innovation and excellence in the Australian retail industry and to be nominated in any award category is pretty special. But to win THE ‘best of the best’ award, the Online Retailer of The Year.. Wow.
The Online Retailer of The Year Award was selected by the judging panel from a distinguished list of finalists across all award categories . We are incredibly humbled and thrilled to receive this recognition. This award goes to our amazing team of 150 talented individuals, working passionately from right here at our headquarters in regional NSW, Cooma!
"It just goes to show what is possible from a regional location with an incredible group of people and partners."
The Best End to End Customer Experience Award
The Best End to End Customer Experience Award focuses on the customers entire online shopping journey from the point of discovery to fulfilment, returns and everything in between. We believe that every step of your shopping journey should be extraordinary, from the moment you discover us to the moment of unboxing your purchase and welcoming it into your wardrobe. This award celebrates just that — our commitment to providing you with the best end-to-end customer experience. With unique features like virtual style support, lifetime returns, a preloved clothing offering, and handwritten notes in every parcel, it's incredible to know that over 80% of our everyday revenue comes from returning customers like you!
"Retail is in the detail and you need a team obsessed about getting it right for the customer. We’re so thrilled that this award recognises the thoughtfulness and generosity that goes into our team's everyday decisions and actions to make connecting with us an uplifting experience for our customers"
The Best Multichannel Retailer Award
Taking the gong for Best Multichannel Retailer was supported by the recent launch of our luxury accommodation, Nest Stays. Our birdsnest getaway package includes accommodation and a unique, private shopping experience in our Nest Lounge. We are so proud to have welcomed so many of our customers from near and far to enjoy this special shopping experience, and we look forward to getting to show many more around our beautiful home town. In true birdsnest fashion, there is plenty more to come.. Our vision for the future sees us extending our physical touch points for customers right across Australia. We have some busy birds behind the scenes right now, so look out for a birdsnest experience coming to a location near you!
None of this would have been possible without our incredible community of customers and supporters. From the bottom of our hearts, we want to say a massive THANK YOU for being a part of this fabulous journey with us!
Love, the birdsnest birds x
Beth
Born and raised on the beaches of Sydney, Beth gave it all up to move to the mountains where she now lives in a tiny house on Lake Jindabyne with her three ducks and partner. When Beth's not busy working on our Social Media channels, you'll find her snowboarding, hiking, swimming or napping.
