I have been a Birdsnest customer for some years now, starting slowly because my online shopping experience had until that point, been very limited. But what an experience it has been since then! So I was thinking that a special message to you is definitely in order. I had cause to call the nest the other day and was asked whether I had bought from you before and with a big chuckle, immediately responded 'a million times' (well that might be a just little exaggeration). And the reason for that I could have said was, of course, the great clothing you sell, but lots of other sites I'm sure offer that. What it is, with not one shadow of doubt, is the extraordinary customer service. And I do mean extraordinary. Who else would offer to personally go through stock to choose an particular patterned skirt that matched my 'brief'? Who else would offer to refund some money when hearing feedback opinion that a dress was thought to be below quality (when I was not at all seeking any recompense)? Who else would go to enormous effort to source a sold out dress my sister wanted but whose radiotherapy treatment had caused her to miss out on her size? Birdsnest. That made me understand that a business actually can be successful yet still have a strong connection and genuine engagement with its customers and its local community, a feat rarely achieved these days. To all the Birds there, I want to send a huge and heartfelt thank you for your efforts, every day of each week. I am one of your most grateful customers and biggest fans.
May 24, 2016
Just wanted to say thank you for the extremely prompt delivery, but most of all for the fantastic dresses I have bought! I am so delighted to have finally found a place that sells cotton frocks of any description, but what is even better is that they are vintage-styled (LOVE this!) and easy to care for. This is FANTASTIC! So thank you for providing great service and gorgeous products. I look forward to more shopping with Birdsnest in the future.
May 23, 2016
I just want to say a big thank you so much, not only that the skirt I purchased was exactly what I was after but also for the amazing experience I have had from scrolling through your website, making sure I had the right size to receiving my parcel in one day of ordering. Throughout the whole experience I felt so special, was informed continually of my delivery & really did feel that your team made sure my experience was amazing. Even the parcel was packed with so much care & the hand written note was the icing on the cake. I will definitely be buying more beautiful goodies without a doubt.
May 16, 2016
I have been meaning to contact you sooner but life is very hectic at the moment with not enough hours in a day!!! I purchased 2 dresses from Birdsnest about 2 weeks ago. This was my first ever order. Besides the fact both dresses fitted perfectly and the quality amazing (so in love with both of them) the service was unbelievable. My parcel arrived so quickly (to my office) that I let out a little scream to the delivery guy because I was so surprised!! You really do offer a fantastic range of ‘everything’ and I am now a shopper for life! I am so excited to be taking my new dresses to New York with me next week !! Thank you so very much - I am one very happy lady.
April 24, 2016
I hope you are well on this Thursday morning, and that the sun is shining down on your nest. Just a little note to say...Thank you SO much for, well, being you! I received very first order yesterday - Trail Blazing Longline Duster. It made my day. Seriously. Not only am I in love with my new threads but also with you guys! Thank you for the: - Quick delivery (and cheap shipping) - Handwritten welcome note (dying art) - Business/customer rewards info (impressive!) - Handy little bag ('nuff said) - Spontaneous gift (wow!) - The catalogue (can't wait for my next purchase!) Thank you so much. You guys rock
April 10, 2016
Rebecca, Geelong VIC
I just wanted to say a HUGE thank you for my wonderful little gifts I found upon opening my parcel on Monday. It's always such a thrill receiving my order from you as its so beautifully wrapped and presented. But this time was double the usual thrill. I have to say I just love your online "shop". You have a fabulous range of styles and labels. It's the best!!! Your staff are the best also . Once again a HUGE thank you to all in "the nest"
April 7, 2016
I just want to say what a lovely find you are! Everything you do is so thoughtful from the lovely print on the postal envelope, the handwritten note with my parcel, super easy returns, you remember my loyalty number, being able to see how to put pieces together, making it easy to find clothes that are just right for my style/shape.... I've always wanted to find that kind of shop where the owner would know just what I'd like and let me know when the perfect item arrived instore - I just didn't expect to find that, and much more, in an online store.
March 28, 2016
Received my second order today and just like the first one, I'm so impressed with the promptness of your service. The fabulous packaging and handwritten note remind me of (till now) long forgotten service. Thank you so much for making shopping pleasant and easy.
March 23, 2016
Lynette, Kyogle NSW
I just received my parcel..... such fast delivery. I just wanted to email you to say what a beautiful job you do..... it was so beautiful to receive a parcel that was so beautifully wrapped, and a hand written note attached!!! I believe in giving credit where credit is due!!!! I will most certainly be doing more business with you!!! This was my first online shopping experience, I have always been a little hesitant about it...... but you have made it the most pleasant experience.
March 18, 2016
Just a quick note to say I've used your service twice now and I must say I'm very impressed. My last order arrived on Friday, just a day after I ordered!!! I love the personal handwritten note, the cute red bag my items are packed in, and how quickly it arrives. I loved my last 3 pairs of shoes so much! It's always a little dicey buying online, but I've yet to be disappointed. Thank you, I think you guys are offering a really gorgeous service x
March 13, 2016
To all the lovely girls at birdsnest, great service I ordered clothing late Wednesday afternoon and my parcel was waiting for me when I got home Friday! Wow! What a great way to finish a week. So many companies could learn so much about customer service from Birdsnest. All of my items are gorgeous and fit perfectly .As a working Mum I don't have the time or inclination to trail around shops and it is hard to find clothing a little out of the ordinary. Love , love ,love your website xxxx thank you everyone,
February 27, 2016
I just received my parcel. Thank you so much for the little note, bag, special code etc. It is really lovely that you take such care in your custom. I appreciate the time you have taken to present a well packaged garment & the little note was a wonderful touch. You obviously take great pride in your work & care for your customers, particularly as I only bought a $16 skirt & you still gave me such great attention. I will definitely recommend you to my friends & look forward to purchasing from you in the future.
February 16, 2016
I just received my first order yesterday and have already placed another today. Seriously the best online service from a company I have ever received. The hand written thank you note along with gorgeous wrapping made my purchase of a beautiful maxi skirt simply wonderful. I had visions of your staff working like the Anne Hathaway in 'The Intern'. As a high school business teacher i've already used you as an example of a company who excels in the field of customer service... sometimes online shopping can lack the personal feel but you guys have nailed it! Well done! I look forward to receiving my next purchase!
February 15, 2016
Michelle, Calamvale QLD
I was really happy with my purchase. The sizing was correct, fabric was terrific and quality high. The packaging from the birdsnest girls was fabulous! Such attention to detail, very special. Thanks All :-)
February 9, 2016
As I live only in Canberra I thought I would take the trek to Cooma to actually see the shop and (hopefully) be able to buy some clothes that I like. When I got to the shop I was welcomed and taken under Lisa's wing, I have never had a shopping experience like it. I left not feeling depressed, as I often do when I go clothes shopping, but feeling good and very happy with what I bought. The service is fantastic and what is unbelievable is that it has taken me so long to go there. I am so looking forwardto visiting again. Thank you for making clothes shopping easy!!!!!
February 8, 2016
I received my order today- got a email saying it had been sent this morning and here it was at 11am! Wow- amazing customer service guys. I love the handwritten note, wrapped with love sticker and all the love and attention to detail you have put into your business. Love the dress too! Very happy- best online experience I have had (ever) and will be popping on your website to see what other goodies I can find!!
January 22, 2016
Amy, Penrith NSW
Thank you for my fantastic shopping experience. I ordered my item on Wednesday & received it Friday. What a pleasure it is to shop with you, from the tissue wrapped parcel to the personalised note inside. I have already placed another order. Thank you again
January 19, 2016
Rebecca, Gunnedah NSW
Just wanted to say Thank You!! I'm not a fan of online shopping basically due to a lack of service,Choice and shopping experience and as a result dont online shop that much in general. But keep coming back to birdsnest for all the reasons above i love your personalized service, choice, prices and the full birdsnest experience. Thanks to all the birdsnest girls and all your great work
January 11, 2016
I received a beautiful surprise treat in the mail just before Christmas. I put it under the tree and waited for the big day to come. Excitedly I opened the parcel to find a gorgeous dress which I just adore and fits perfectly and a yummy chocolate. I was truly humbled that people still care enough to go the extra mile to make a very anxious and stressful time with my son be forgotten for a short moment and put a big grin on my face and brightened my day. I will wear the dress with love and happiness and spread the word of such wonderful and caring people working at Birdsnest. Please accept this as my big fat thank you.
January 6, 2016
Jeanette, Ballengarra, NSW
THANKYOU for restoring my faith in customer service. The tracking service was great..The delivery was so quick...The outside presentation packaging was great and the opening of the parcel made me feel special, my garment was wrapped in tissue paper with a note. Yes the garment also fitted.. Don't lose these touches. Now I'm waiting for another item I ordered not long after this order. Keep up your wonderful service.
January 5, 2016
You are all brilliant. I have only a small amount of time shopping and clothes in particular isn’t one of them but with you it is so easy. Shop and get the parcel in 2 days with such lovely notes attached. I have passed onto my friends your red bags with the quote about friends so they too can experience the joy of shopping with you.
December 24, 2015
I received my order today & was so excited to receive the exceptionally well presented parcel, but also the hand written thankyou note. I am still in shock at the note, but you have made my day by making me feel so special. Your service, presentation & manner are exceptional. Shopping online has never been this personal and you can guarantee that I will be spreading that joy far & wide in recommending you. Thankyou again & I hope you all have a wonderful Christmas with your family & friends.
December 21, 2015
Such a great experience ordering from your website. Prompt replies & friendly service & follow up, the comments that you send in your emails are fun, the tracking process is very informative & the delivery speedy, my parcel arrived within a day or so of purchase, thanks. Always exciting to receive the parcel with all the gifts & goodies & packaging & of course the product purchased, loved my new dress, fits perfectly & looks amazing.
December 11, 2015
Just wanted to let you know, that in all my dealings with online purchases, I have NEVER come across a seller with the courtesy, commitment and integrity you have offered. Your Customer service is beyond reproach, and I haven't even received my purchase yet. All day I have been singing your praises about the communication thus far. You are in my favourites, and from now on will be the first website I go too. Exceptional work guys
December 9, 2015
Georgie, Mildura VIC
I just wanted to drop you a line and say that I am so impressed by your service. The on line shop is great with an array of tastes catered for and wonderful gifts to choose from. The delivery is so quick and unlike some where I have forgotten what I ordered by the time it arrives!! Then when it arrives it is so beautifully packaged and always with a hand written note or a gift. Just perfect. Thankyou so much, I am very glad to have found you.
December 7, 2015
Irene. Gingin, WA
I just wanted to say that I absolutely love the gorgeous models that you use for birdsnest!!!. I particularly love the gorgeous blonde girl you use, she has such a beautiful healthy body (with a bust!) and a fantastic smile. Everything she wears in your online shop I love!!! Anyway keep up the great work using these feminine healthy models!!
October 14, 2015
It’s been a while since I’ve used Birdsnest and just wanted to say the online returns system is brilliant, makes returns so much easier and will give people more confidence in online shopping as the returns arrangements are so easy. Nice one!
September 26, 2015
I just wanted to say how pleased and grateful I am that I have found Birdsnest. Besides the fabulous clothing you provide the customer service is highly exceptional and I wanted to let you know each time I purchase from you I am totally overwhelmed by the service I receive. Thank you!! I highly recommend you and always will.
September 17, 2015
I just wanted to say that your website and customer service is exceptional. I can't speak more highly of this company. Thank you for making this experience a delight. I will be recommending you guys to everyone.
August 12, 2015
My first Birdsnest parcel arrived and I wanted to thank you for packaging my items so beautifully!!! I have been buying online for 5 years but this is the best service I have ever received. I shall return soon!! Many thanks for being so professional and personalising online shopping.
August 10, 2015
Gee, Richmond VIC
What an amazing first-time shopping experience! My order arrived in 2 business days as promised- despite me living in a country area- and I opened the outer bag to find a beautifully-presented hand-wrapped parcel inside. It really was a lovely and unexpected treat. Best of all though, the clothes are EXACTLY as they were photographed and described on the website and I am really thrilled with them. Thank you very much. A girlfriend told me about your site a couple of years ago and I am very cranky now that it took me so long to finally check it out! I think I have found my preferred shopping destination.
August 2, 2015
Thank you for the wonderful online shopping experience with Birdsnest, it was seamless and thoughtful. Loved my items which I had ordered. But most impressed with ease of order, purchase, delivery, communication and to top it off, loved the handwritten note and packers prize. The packaging is exceptional and made the experience for me that little more personal and thoughtful. Well done to the team.
July 31, 2015
I just wanted to say what a fantastic experience I have had with Birdsnest. From your gorgeous website through to receiving my delightful package with it’s handwritten note, to the returns process, it has been just a wonderful experience. Unfortunately the top I chose didn’t suit and unlike ANY previous experience I have had purchasing something online, I feel completely ok about sending it back. The experience has encouraged me not to seek a refund but to opt for a credit note (all of which was so super easy), simply because I want to stay within your ’nest’ and re-order. (again and again and again!!!) Guaranteed Birdsnest will now be my official ‘go to’ site for clothes from now on. I also love the outfit styles you display, the different ways to wear pieces… absolute genius!!
July 27, 2015
I just received my first order and I'm super excited! I stumbled across your website ages ago and loved how you have put together so many different outfits. I finally decided to purchase some things for family photos we are having taken. It was great to be able to use your outfits as inspiration as it also gave me ideas of how to use pieces that I already had in my wardrobe. Such an awesome idea! Also your shipping was super fast - less than 24hrs I believe! So a massive thanks from one very happy customer who will definitely return. Keep up the good work.
July 21, 2015
Hi Girls Just wanted to say thank you for your wonderful customer service. It so lovely to deal with a company who is so prompt in getting back to you, and so friendly as well. You are always a pleasure to deal with and I love the personal little notes that come with my orders. Congratulations on the great job you do (I sing your praises to all my friends!) With thanks and gratitude Lucinda
July 15, 2015
Once again I must let you know how impressed with your company!!! Just had hip replacement and therefore not out n about!! Thankfully found your website!! Efficient and exactly what is promised is delivered!! Received my sketchers shoes this morning!! Soo comfortable!! Boom shanker pants fit perfectly and my new wrap warm and fabulous looking!! All I have purchased in the past few weeks I have loved!! When your parcels arrive my face lights up!! Cannot tell you the joy your wee notes and happy packaging give e!! Apart from the goodies which I now can put on and enjoy each day!! Go birds nest you are fabulous!!
May 6, 2015
I just picked up my parcel from the post, raced home and unpacked. First, your parcel pack is beautiful, your branding is beautiful. The hand written note is an absolute lovely personal touch which is not seen at all these days. So refreshing and I bet had only taken a couple of minutes to do. My pants and shoes fit. YAY! And I love my accessories. Thank you to all the team at Birds Nest who do such a wonderful job with everything. I feel like I now have a personal shopper at my fingertips. The entire combinations you put together are fantastic. I cannot say enough how helpful this is. No longer do I need to seek the attention and help from bored, distracted, uninterested shop assistants. I have Birds Nest!! You have made my day and I can't wait for the autumn fashion to keep coming nor can I wait to one day visit your store. A huge thanks and loads of love your way.
April 3, 2015
To all the lovely flock at Birdsnest, Thank you so much for providing such personal service on an online store. I have just received my parcel of goodies, and even the postpack made me smile. When I opened it - everything fitted and I was greeted with a beautiful hand written note and a gorgeous giftpack of black tea leaves. You really know how to bring personal service to online shopping, and I love this about you! Thank you again for making this a genuinely exciting and happy experience. (A very happy little birdy!)
March 30, 2015
I have just placed and received my first order with you and am just writing to let you know how impressed I am with the entire experience. Not only was this my first time ordering from your company but it was also my first time ordering clothing online - I've ordered books and even rugs online before but had been hesitant to chance my luck with clothing. Selecting my dress online and working out the sizing was easy, order processing wasn't over complicated or time consuming, the delivery turnaround time was amazing and the parcel that arrived with the hand written note, packers prize and rewards card all in a handy (and sweet) bag made it an all round great experience.
November 19, 2014
Ordering from the birds is always a sweet treat: they're friendly, efficient, and are selling well-made clothes. I don't have time to wander around looking at shops, so appreciate the sheer volume of browsing that I can do from home. I seldom see anyone else wearing the same clothes, so enjoy the individuality. This is a flock of trustworthy gals.
November 10, 2014
Just wanted to say I love buying things from your site and it is not just about getting pretty things, it is the feeling you create. I love the hand written note that arrives with my purchases. I love the feel that you include your buyers into your joy and create a shared experience. I show people not only my clothes but the note. I get as much joy from the experience as I do from the things I buy. Congratulations on such a wonderful concept x
October 6, 2014
Just wanted to say 'thank you' for all the great service that we customers receive. Nothing seems to be an effort. Service is A+, packaging perfect and beautiful. Some companies have forgotten about service but all at The Nest make up for some of their poor customer relations.
July 11, 2014
Hi, just wanted to say how very impressed I am with not only my gorgeous new tops, but the personal touches included in how my parcel arrived! Soo lovely and thoughtful the wrapping, the bag, the personal welcome note from Lan and members card! Outstanding customer service and I will definitely shop with you again and again!
July 9, 2014
I received my parcel this morning! This was my first order and I am absolutely thrilled with it. Thank you so much! The dress and shoes are perfect - they are to wear to my niece’s wedding. Thank you also for the lovely and careful way the items were packaged. It spoke volumes! Thank you, thank you - I will definitely be ordering again - and letting my family and friends know what great service you provide, as well as the beautiful things!
July 8, 2014
I only put my order in on Sunday night and my parcel of goodies arrived this morning and everything is gorgeous and fits like a dream. Also really appreciated the handwritten note and little gift of a USB (my husband has pocketed that already!!) I've been unwell for the past couple of months so it really gave me a boost to have my special delivery fly in this morning. I love your website, it’s not only beautifully designed but it functions really well, fast and easy to navigate, excellent quality photos with good colour-likeness to the actual garments, as well as being full of useful tips, good sizing info, reviews and trouble-free ordering and payment. You should all be very proud of what you've built and the passion for constant improvement really shows. Keep up the great work girls.
July 8, 2014
I just wanted to…say thank you. I received an order today from birdsnest which included a special surprise present for me. I have always loved opening my purchases from your website; the personal service is so lovely so to receive a little thank you today made my day.
July 4, 2014
Just wanted to say a thank you for a lovely, lovely service. I am very impressed by the items I received - which look even better in real life, and also by a cute message, fast delivery, great packaging... I also want to say thank you for the fantastic items descriptions on your website - your recommendations have worked a treat. You are all doing a grand job - keep up the great work!
July 3, 2014
Well what a refreshing compliment to customer service it is when you receive a hand written note with your parcel! I loved it, Thank you for doing that. I had to write to thank you all for your wonderful company, truly it's amazing. I saw a link on Facebook about it last week, ordered Friday and received my dress yesterday. Beautifully wrapped, and just gorgeous all round you made me feel like I was getting a real treat- which it was, I don't normally buy new clothes. So thank you girls for the effort you put into my order, it was not only noticed but appreciated. I wish you all the very best with your company and will be telling everyone to check it out BIRDSNEST.
July 2, 2014
As a new customer I just wanted to quickly write and say thank you so much for the very quick service – I ordered Monday afternoon and received my parcel this morning. It was also SO beautifully packaged which is what I wanted to comment on – it is a small thing but it really makes a difference and so many online companies are lacking in that way. You obviously care about your customers and it shows.
June 25, 2014
Jennifer, Sydney, NSW
Thanks so much for your lovely personal note with my order. It's always exciting to receive a parcel, but extra special with a hand written note and a gift. All the items were exactly as expected - perfect. Your service is exceptional.
June 25, 2014
Stacy, Taroona, TAS
I was flipping through a Country Style magazine last month and noticed an ad for your online store. I had a look online straight away and since that day I have been quietly building my very own “nest” of wishlist items. After terrible experiences with big online shopping stores, which scared me off online shopping, I finally took the plunge and ordered my first ever Birdsnest dress last Saturday. I felt incredibly comforted when I received such a beautiful automated email about my order. I thought I may have to wait a week and a half despite the note on your site that states it’s a 4 day delivery service. I was amazed that my order turned up first thing the following Tuesday morning with such a lovely hand written note welcoming me to the “nest”. It immediately made me want to buy more! Which I did. For my next order (on the same day my dress turned up) I ordered a pair of boots. I didn’t know if they would fit (I always have difficulties in getting boots to fit), but with such a pleasant experience on my first order I took comfort in the 365 day return and didn’t think that you would judge me for returning the boots if they didn’t end up fitting me. I could not believe it when the boots arrived the very next day… and they fit perfectly!!! What was even more exciting was yet another hand written note welcoming me back to Birdsnest. Your customer service has been so thoughtful, welcoming and has definitely made me feel as if I have been part of something special. I will continue to shop and spruik birdsnest.com.au. Thank you for such a fantastic experience.
June 23, 2014
I never write testimonials! But I just received your package today and I want to say a massive thank-you and tell you to keep doing what you do. All of your emails are so nice as well as being professional, the shipping rate is AMAZING and came dead on time! Your packaging and hand written note were so cute and so nice to automatically have a rewards card made! The best and most efficient people to shop with in a long time. Thank-you once again and good luck! I will definitely be recommending this site!
June 10, 2014
I am writing to thank you and the team at Birdsnest. I not only had a wonderful afternoon browsing your website to choose my items but they arrived so fast, packaged so neatly, and I can't tell you how great I feel in them...they are all just perfect!! Have a wonderful weekend, Kindest Regards.
May 30, 2014
I was just reading my parcel flying email from you and my doorbell rang. It was my Birdsnest parcel! Just wanted to say Thankyou for the good service. The hand written note is always a nice touch.
May 29, 2014
Just got my parcel!!! It looked more like a gift lovingly wrapped...so thrilled with my purchase and WILL be shopping again soon. I love your business!!
May 29, 2014
I have been a member of Birdsnest for a while and watched the site develop. I recently got a package from you, I wanted to compliment you on the speed at which you send things, but most of all - how you make an online shopping experience still seem quite personal with the lovely little notes you send with each purchase. A recent purchase had a nice surprise with it - so thanks! Anyway - you must be a great place to work as it seems to shine through the service you give, So well done to you all.
May 29, 2014
This has been a long time coming! I live in outback QLD on a remote cattle station and we’re experiencing the worst drought in some 49 years. Life is short and I love my fashions so I made another order through Birdsnest that arrived in typically speedy time (despite our prehistoric postal system). As usual it left the biggest smile on my face!!! The renowned penned note is such a delightful addition to an already exciting parcel. It’s the birthday present we all desire . . . arrives ANY day of the year, devinely wrapped and presented with a personal note AND better still, the PERFECT gift because it’s always want you want! Thank you again gals, for the personal touch.
May 29, 2014
Thankyou sooooo much! Received my first purchase today. So quick! Plus you let me know when it was sent. I love the red drawer string bag, but then I opened it and found a HANDWRITTEN note! I was so amazed, great service. I will tell my friends... But the selfish side of me wants to keep you all to myself! So fantastic, not sure if it is PMT or not, but feel emotional!! Thankyou very much.
May 28, 2014
I received my Threads vest and I love it of-course. I would like to pass on my delight with your web site and service, I found your emails refreshing , the packaging and your note fun and funky. I am a first time user and will not be the last. I have passed on your link to several friends to enjoy the Nest Girls as well. Thank you once again for the great service.
May 18, 2014
I just wanted to say that I LOVE this email! I am stylistically challenged, so to offer me a complete, affordable wardrobe is much appreciated.
May 15, 2014
I placed my first order last week and had to write and say how impressed I am with your wonderful service. The emails giving updates, the speed of delivery were great but what I loved most - the hand written note in with my (fairly modest) purchase, - you give customer service par excellence, a very rare but much appreciated experience. Wishing you ongoing and well deserved success. Kind regards and a heartfelt thank you for a job well done. (and the great red bag)
May 12, 2014
OMG how fabulous! I am not a confident shopper at all but your selection of outfits make it so easy to see what goes with what and helps out a lot. I took the punt and ordered $1500.00 worth of clothes shoes, bags accessories etc thinking out of all of the 19 items I would at least fit into 3 of them, I can return the rest , well what a lovely surprise to find out I don't need to send anything back!!! WOOHOO! That's me set for winter and spring... 40 years I have shopped for jeans and never found a pair I absolutely love, well I have just got more confident in shopping overnight, thank you all so much, love your work... To top it off I ordered on a Saturday night and received the parcel Thursday! We are 600 km away from any decent shops so no more slugging it around the malls in Perth anymore!!!! Can't wait to shop for my next outfit! I just did a show in front of my friend, she reckons my husband will have to chain me to him I look that hot!!! Can't get a better compliment than that, and next time we will be shopping for her as well.
May 2, 2014
Just received my first purchase from your online store and wanted to thank and compliment you on the great communication after purchase,fast and seamless transaction/delivery,handwritten note that accompanied my order,a lovely touch,great marketing re the inclusion of a loyalty card,and lovely presentation of my purchase i.e. tissue, branded seal, envelope, and eco shopping pouch. And … loved the jacket that I ordered. I can already see that it will be a favourite. Well done girls! You deserve success when you’re so obviously putting yourselves in the shoes of your shoppers. I look forward to shopping with you again.
May 1, 2014
I love your website. I love your service. I love that’s it’s only women’s clothes. I love that the ‘bird’ theme is followed through so completely and so cleverly. I love that you are based in a regional centre. I love the little touches. I love that you have ‘breastfeeding friendly’ clothes – even though my breastfeeding days finished last year. I love that I can shop by a number of different categories and combine then as I wish. I love the ‘Complete the look’ outfits. Last but not least, I love the very useful ‘Features’ and ‘Will it suit me’ information for each item.
April 16, 2014
My parcel has arrived and what a treat to receive. I have to tell you, your customer service and attention to detail is like no other company I’ve ever dealt with. Your website is so easy to navigate, visually stimulating and addictive (unfortunately for me). The order process was simple and you kept me informed the whole way along. Express posted parcels for $4.95 that arrived the next business day? Unheard of! Then to have it wrapped in tissue with a personalised handwritten note inside my own keepsake bag is priceless. I think Birdsnest needs to be used as the benchmark for all other online companies - to show them how it should be done. I’ll be back. Don’t tell my husband.
April 14, 2014
I have just received my parcel, what a joy to open and seeing the red bag, How personnel is that, especially a hand written note from Tanya Many thanks Tanya a beautiful touch, Now that is “Customer Service”!!!! I'm delighted with the 2 items I purchased.Great quality and wrapped perfectly.Mu husband also commented “What a nice touch” I will sit back this evening and have some “Me” time and browse the leaflet posted with my goodies , you’ll be processing another order from me really soon, Stand by Birdies!!!!
April 7, 2014
I have bought a number of items from your site now and I must say how impressed I am with the quality of your clothing and accessories :) I love how you style outfits to certain body shapes, seasons and categories! So many times I just drool over the styled outfits wishing I had a blank cheque!!! Your personal touches and extremely fast delivery make shopping with you an absolute pleasure! Whenever i receive my items, I feel like it is christmas and I love unwrapping my gifts to myself!! Your amazing abilities to keep customers satisfied is beyond words. Every outfit I have worn that I have bought from your store, gets many compliments and I'm proud to pass on the website to all of my friends! You come highly recommended!!! Thankyou so much for showcasing styles that are perfect for every body shape and I continue to look forward to your newsletters!!
April 1, 2014
I have never used your service before and someone recommended it to me and I just want to come past and say how impressed I was - am. Purchased online yesterday and it arrived by mid day today - a personal note, goodies wrapped up like a present, my members card and a freebie bag - wow - job well done - you should go into the business of training other organisations around the world in excellent customer service and logistics. To who ever owns, manages and works there - hat off to you all.
March 21, 2014
I just wanted to say thank you for your wonderful service. I received my latest order today, so quick and LOVE all of it and I appreciate the personal note and the gift. It is so nice to feel valued as a customer and this does not happen often unfortunately. I tell everyone how much I love your website and find others have ordered from your site too and we all say, if we won Lotto we'd buy everything! Thanks again, I look forward to more gorgeous goodies in the future.
March 12, 2014
Just wanted to congratulate you on the amazing job you girls are doing! Your service is excellent, super-fast and cheap postage and great quality clothes. But above all, the consistency of sizing is fantastic! I have never bought clothes online because every time I go into a store that usually only sells one brand I have to try so many different shapes and sizes and most of the time nothing fits, so I've never liked the idea of having to go to the hassle and cost of sending things back. What a surprise to find that even though I've bought across 5 different brands from you, everything fits perfectly! I also love the personalised touch of the hand-written note you pop in with each order - definitely feeling the love :) You will most certainly be receiving another order from me soon.
March 7, 2014
Thanks for the clothes, they arrived safely and I love them all. But more than that, I love your service and the beautiful handwritten notes. It’s just gorgeous and adds a whole new dimension of enjoyment to my shopping experience. I’m sharing your site with all my friends and my daughter is doing the same with a much younger generation of friends. I hope you all do wonderfully.
February 26, 2014
I am not really one to bother with sending thank you’s to suppliers, but this is well deserved. I have been meaning to send you an email for a while to say thank you very much for the service you have provided - more so the small hand written note that was sent with my garment a few weeks ago. I have to say, it was the nicest personal gesture to receive. It truly is a nice touch that left a smile on my face. Your customer service is amazing. Thanks again, I look forward to receiving more shopping from you.
February 20, 2014
I ordered 2 pairs of shoes (as a first time customer) a couple of days ago from your site and not only are they ALREADY on my feet, but they were packaged beautifully AND I received a wonderful hand-written note with my order! Now THAT'S the way an online shopping experience should be! Not only is your site a pleasure to use, but your customer service is up there with the best I've ever experienced from an online retailer (and that's saying something, because I have been known to shop quite a bit!) Congratulations on getting it so right and thank you for making my first (of many) shopping experiences with you such a pleasure.
February 7, 2014
You run a fantastic business, the reviews, will it suit my body type are fantastic! I never have any problems and love how fast your service is. The hand written cards in parcel also don't go unnoticed. I always tell everyone to shop with you.
February 4, 2014
I have never before ordered clothes online, just thought it was too risky (fit and quality), but I feel in love with your site and took the risk. I am so glad I did. I received my order today! (FAST) and everything is perfect, and was beautifully packaged. All items fit like a dream, and are even nicer on than I had anticipated. I will be using your company again I am so impressed with the quality and the service. Keep up the great work.
January 14, 2014
I just wanted to say a MASSIVE thank you to you all! I stumbled across your website because we have a new dress code at work and I needed a new wardrobe. I love dressing nicely and have always admired people who have everything matching like necklaces, shoes, etc. but I have never had the time or patience to actually shop for everything myself. When I found your website I was absolutely in heaven!! I just couldn't believe my luck when I realised someone has already done the hard work in making awesome outfits, and I could just do the fun part of browsing and buying. I made my first order on Friday and have been excited all weekend about my package arriving. I live in semi-rural NSW and couldn't believe my luck when it arrived on Monday morning, wrapped beautifully and with a hand-written note. The clothes were perfect and I was so impressed with the quality brands you use. I have already recommended your website to three people who are as excited as I am. Thank you again for everything you're doing,
January 6, 2014
Just wanted to drop you a line to say how impressed I am with birdsnest! What a gorgeous site. It is really hard to find plus size clothes that express my style and I feel as though I've just struck gold. The curated outfits are fun to browse and being able to search by body shape and size is a big time saver. I love the blurbs on each label and item as it's nice to have a bit of background, and it lends a friendly vibe. Your selection of accessories is lovely, too.
November 3, 2013
I just wanted to say that I can't believe what excellent service you offered with my return. First I didn't even fill out the required form (which I think is totally reasonable) and then I got my replacement hoodie 3 business days later. You were really nice to me on the phone providing return details etc - thanks so much. I will definitely shop with you guys again - what a pleasure!
July 10, 2013
I picked up my parcel today and was delighted with the products. A friend at work recommended I check out your site as she said I would love the fabric of some specific brands. What also prompted me to purchase from the site was the fact that this is an Australian business hiring women from the local area. She also mentioned the care taken with the wrapping and the wonderful touch of writing personalised notes. I regularly shop online as I find it easier now that I have a young child. I have had instances when my order has not been able to be filled completely because an item has become unavailable and the cost of that item has been refunded. It's to be expected. What I did not expect was the sincere apology, free shipping and gift voucher that was offered by birdsnest. It is obvious that this is a company that values its customers and I would be happy to recommend the site to friends and colleagues. I look forward to popping over to birdsnest in the future and using my voucher – thank you.
June 27, 2013
I just received my second birdsnest parcel and wanted to drop you a line and tell you all that you are FABULOUS! Coming from retail experience, I know how wonderful it is to get good feedback - and it’s nice to know you are doing a good job! Your website makes online shopping a pleasure so keep up the good work! I live very far north of Perth and the closest thing I have to shopping is a K-mart, so when I found you I fell in love! I love the personal little cards.. they make me feel so special! I tell anyone and everyone that I know about your website. You would be surprised at the amount of fashionable women with nothing to do but online shop up here!! I especially love the styled outfits, as well as who the outfit would suit... this helps us boobiliscious women out there!! Thank you thank you thank you!
June 26, 2013
Just want to say that every time I have ordered from you it has been such a pleasure. You consistently provide such a fantastic level of customer service, and I have complete confidence that I will be happy with my purchase. So thank you for your hard work and lovely, personalized service. It really makes a difference.
June 4, 2013
I am a working mum of 3 that doesn’t get time to go cruising the shops. I have been watching your website for some time but have held off buying anything online because I have been burned before. What you see isn’t always what you get.. I bit the bullet and submitted my very first birdsnest online order on Saturday. Imagine my surprise when I arrived home on Tuesday afternoon to find a big white bag covered in cute little red birds! And then I opened it up.. Everything was beautifully wrapped and there was a lovely hand written note welcoming me to your store. Then there were the clothes.. They are all great quality and nothing short of fabulous!!! I was so excited I tried all of them on and they made me feel trendy, sophisticated, simply gorgeous! Thank you girls for making me feel a million bucks – I’ll be back!
May 14, 2013
I just received my Birdsnest item and I felt the need to put something down in writing to let you know how impressed I was. This is my first purchase with Birdsnest but I do all my shopping online and I am a prolific shopper. I have experienced many different websites and there service but I must say that Birdsnest has just taken things up a notch providing such a personalised, point of difference. My parcel contained my item, a customer rewards card but most impressive of all was the personalised hand written note that was sent with my item. It was just so nice to feel like an individual had taken the time to write a note and that small gesture of human contact rather than just the typical impersonal shopping experience you usually get when shopping online, well it just makes all the difference with your shopping experience and purchase. So I would just like to commend you on your approach to more personalised online shopping. I’m sure I will be back for more.
April 11, 2013
My parcel arrived this morning and I wanted to write to thank you. Everything fitted well and looks great. I loved the hand written note from Brooke and your extra treats made me feel very special....thank you for those. I especially loved how everything was beautifully wrapped. I’ve embraced online shopping and have done a lot (of online shopping with various retailers) over the last 6-12 months. I believe you’ve nailed the process....you’ve got it 100% right. You made me feel important and valued today when I opened my parcel. It’s those little touches that have made the difference to my experience, and I’ll let my friends know to give you a go. Thanks so much, I’ll definitely shop with Birdsnest again.
April 9, 2013
I just wanted to say thank you for the outstanding, wonderful service, delivery, and above all quality of the beautiful clothes I always receive. Thank you for always giving me exactly what I expect. The service and care given to each beautiful purchase is always 100%! I am a devoted fan, much to my husband’s frowns!!! But I do wish to pass on my praise for the service and happiness your little parcels give me.
March 15, 2013
ONLY 3 days ago I ordered a skirt and jacket and it is here already. Thank you so much. Beautifully packed I love getting the handy red bird bags. Should order more!! It is a superb outfit and fits perfectly. I don’t wear black much, but this will be my exception, Gitane Luxe Fleur jacket and skirt. Well worth every cent. It is so bright and happy, beautifully made and just so quirky I will keep looking as I love this site.
March 8, 2013
WOW - ONLY 3 days ago I ordered a skirt and jacket and it is here already. Thank you so much. Beautifully packed. I love getting the handy red bird bags. I should order more!! It is a superb outfit and fits perfectly. I don’t wear black much, but this will be my exception! Well worth every cent. It is beautifully made and just so quirky. Will keep looking as I LOVE this site.
March 8, 2013
Thank you so much for my package. It arrived today (super quick or what?!) and everything is perfect. I love your site, so easy to browse and buy a complete outfit to suit your shape. As a mother of two young babies, your site is a blessing as I don't have a lot of time to get to the shops to hunt around and then pull a whole look together. I'd much rather browse your site with a cuppa in hand whilst my girls are napping! Brilliant!! I'll definitely be back for more winter essentials! Thanks again!
March 4, 2013
I just wanted to take a moment to thank you for your recent refund of the expense incurred while fixing a damaged zip on a Lazybones dress I had bought before Christmas, I really appreciated the handwritten note and always love to receive my orders that are clearly put together thoughtfully with such beautiful packaging and attention to detail…. just wanted to congratulate you on what I think is Australia's best online store and for taking the time to properly connect with your customers, much appreciated.
February 25, 2013
Just wanted you to know that my first item has arrived from birdsnest and I couldn't be more delighted!!! Not only did it come wrapped in tissue paper but came in a lovely red birdsnest bag (which I will be using lots!) and with a HANDWRITTEN NOTE!!!!!!! Extraordinary. I thought that handwriting had gone where the dinosaurs were! And all of that was before I even got to the item I ordered (which was just beautiful). I just wanted to say a big thank you, it made my day and I will definitely be coming back to birdsnest to do more shopping! Well done and thank you!
February 19, 2013
I received my parcel today and have to tell you how much I love the personal touch you ladies have! I loved the hand written note and the lovely birdsnest bag my goodies came in. These are the things that make your business outstanding. I will be telling all my friends about your site. So thanks again ladies for the great shopping experience; I will be a regular visitor to your site.
January 29, 2013
I just LOVE your website and have referred many friends to it. We just don't have much selection of nice clothes in our smallish town and every time I wear one of your dresses I get nice comments (and of course I tell them where it is from). Also your returns and customer service is second to none. Well done birds and keep up the good work. It's always a happy day when a little bird brings me something wonderful in the post!
January 29, 2013
I just LOVE your website and have referred many friends to it. We just don't have much selection of nice clothes in our smallish town and every time I wear one of your dresses I get nice comments (and of course I tell them where it is from). Also your returns and customer service is second to none. Well done birds and keep up the good work. It's always a happy day when a little bird brings me something wonderful in the post!
January 29, 2013
Just a quick email to say thanks so much for offering The Lost Girls brand. I have always found this ‘tween’ age of 12 very hard to buy for as a lot of teenage clothing isn’t at all suitable for this age and then the smaller sizes seem very ‘little girl’ for someone going into their teens. We also have the problem of living in rural NSW where choice is very limited. I also love Birdsnest for the great convenience, the nice little personal notes and gift in my package and the very quick postage, and also the huge array of brands available. You make an online purchase feel very personal .Thanks for offering us country girls this service and we can’t wait to call in one day for a visit to your shop.
January 27, 2013
I'm a regular customer to Birdsnest and I would just like to say that you are doing a fantastic job. My packages always arrive quickly once payment is received, and I really appreciate the hand written note that is always within the package. Lastly, it is always a pleasant surprise to get an extra gift when I wasn't expecting it (like the travel mug in my last package). Thank you for your wonderful customer service, it is one of the main reasons I keep coming back (and the clothes, of course :)
January 25, 2013
The eagle has landed; my lovely top has just arrived. It fits perfectly, and I am thrilled to bits with it. I would also say how impressed I am with your service, and follow up. What a lovely group of staff you all are. Loved the note, and carry bag of which I will now use every day to pop my purse into. I will certainly be ordering from you again, you have such a great range and it is so easy, so quick and so personalized. Perfect, very impressed customer.
January 24, 2013
I saw the Birdsnest story on the ABC last month and was so impressed; your humble beginnings, your philosophy etc. I have since been on your website and just wanted to say how spectacular and awesome your online store is. The sheer volume of work and photography that has gone into it is outstanding. This is the website structure that all online fashion stores should aspire to. Your search filters and styled collections…5 Gold Stars!! I have begun my word of mouth - promoting; particularly focusing on the online fashion nay sayers (ie "No, I like to go and try things on first"). That comment drives me mad. On a site like yours it provides much more than what you would get if you went in store. You obviously have an awesome team...great work!!
January 23, 2013
I would just like to say thank you for the most personal online shopping I have ever experienced! I received an email letting me know my purchase had been sent, it was so personal! Even told me who packed my purchase. I love that everything is sent by express post without an extra charge. I felt like I was buying something from a friend, not a website! I have been telling all my friends and family about your website and will continue to spread the word about how amazingly personal your site is and what great service you provide. Keep up the great work, I’ll definitely be using birdsnest again.
January 21, 2013
I received my parcel today - very quick service! - and am delighted with the top. I have to say that the online service you provide is probably the best I have come across to date. It's always exciting to open parcels which have come through the mail or by courier, but opening yours provided that extra "frisson" of excitement. Your "little extras" such as the inclusion of the beautiful birdsnest shopping bag, the tissue-wrapped top, the hand-written welcome note and automatic inclusion into your rewards program made my day. As it happens, I had also purchased five items on another website; they also arrived today but three of the five items will be going back. Opening that parcel wasn't nearly as enjoyable as opening yours. I'll be making birdsnest.com.au my first stop for online shopping in future. I hope that your extra effort is rewarded with boosted sales and a bright future for you and your store. I'll certainly be making sure all my friends know about your website.
January 17, 2013
I absolutely love your website. It is only this summer that I have become familiar with some of the brands that you carry - I love the summer cotton range and will definitely be using your site in the future. My favourite brands are those like Adrift and Naudic (although you have so many other great brands). The clothes are feminine and relaxed and perfect for our climate - they just make you feel great. Now that I know the general fit of these clothes I can do my shopping from the comfort of home - well done to you.
January 16, 2013