Return Guarantee

We guarantee a ‘no hassles’ return and refund policy. We understand that buying clothing and fashion online is convenient however it doesn’t give you the chance to try things on first and sometimes items just don’t fit or suit you. You may return the items bought online at full price within 2 weeks of purchase for a full refund or exchange if preferred. Sale items can be returned for a credit note that is valid for one year. Birdsnest will attach your Returns Form as a link in your Order Confirmation email which we ask you to fill out and return with any items that didn’t fit or suit. This sheet clearly outlines the process for returning, including the return address and how to nominate for a credit vs refund vs exchange. The return postage is your responsibility however we will pay for the postage to you when a replacement product is requested. We obviously ask that the garment has not been worn, all labels are attached and that you take care to protect the garment when posting. Please return goods via registered mail to ensure their safety as we do not take responsibility for goods lost in transit. In our retail store, we actually run an ‘apro’ system where our local customers are able to take goods home on approval to try on with the rest of their wardrobe. This is wonderful for those busy working women or mums or just anyone that likes to take their time and get a second opinion at home. We would like to think of our website as an extended ‘apro’ system. Take the items home via ordering online and return any that don’t suit for a full refund. If you need to return an item for another reason e.g. product fault and the two-week window has past, please call customer service for a return authorisation number.